Ulmart

{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"- Spearheaded a 42-member technical support team (2nd line), fostering a productive and efficient working environment."}]},{"type":"paragraph","content":[{"type":"text","text":"- Orchestrated technical support for a diverse range of enterprises, from small businesses to large corporations."}]},{"type":"paragraph","content":[{"type":"text","text":"- Led the recruitment and training processes within the technical department, building a competent and skilled workforce."}]},{"type":"paragraph","content":[{"type":"text","text":"- Established direct communication and feedback channels with key executive clients, promoting strong relationships and customer satisfaction."}]},{"type":"paragraph","content":[{"type":"text","text":"- Demonstrated crisis management skills by resolving complex and urgent issues."}]},{"type":"paragraph","content":[{"type":"text","text":"- Ensured adherence to Service Level Agreements (SLA) to maintain the required standard of customer service."}]},{"type":"paragraph","content":[{"type":"text","text":"- Prepared payroll KPIs, contributing to the strategic decision-making processes and budgeting."}]}]}